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Managed IT Services

Your outsourced IT department,
without the overhead

Proactive server management, endpoint monitoring, patch management, backup strategy, and remote helpdesk — everything a full IT team handles, at a fraction of the cost.

What's Included

Complete IT operations, handled for you

We manage your infrastructure proactively — finding and fixing problems before they interrupt your business.

Server Management
Windows & Linux
OS updates, security patching, performance tuning, log review, and health monitoring for your physical and virtual servers — so they run reliably and stay secure.
  • Windows Server & Linux administration
  • Patch & update management
  • Performance & resource monitoring
Endpoint Monitoring & Support
Workstations & laptops
Remote monitoring and management of your team's computers — catching issues before they cause downtime, and providing fast remote support when your staff needs help.
  • 24/7 health monitoring
  • Remote troubleshooting & repair
  • Software deployment & updates
Backup & Disaster Recovery
Survive anything
Automated backups, offsite replication, and tested recovery plans — so a hardware failure, ransomware attack, or accidental deletion doesn't take your business down for days.
  • Automated local & offsite backup
  • Recovery time objective planning
  • Regular restore testing
Network Management
Firewalls, switches & VPNs
Configuration, monitoring, and ongoing maintenance of your network infrastructure — routers, firewalls, switches, and VPNs — to keep traffic flowing securely and reliably.
  • Firewall rules & management
  • VPN setup & maintenance
  • Network performance monitoring
Remote Helpdesk
Real help, fast
Your team gets direct access to engineers who can remote into their machine and fix problems fast — no long ticket queues, no outsourced call centers, no scripted responses.
  • Phone, email & remote session support
  • Software & printer troubleshooting
  • Account & access management
Security Patch Management
Stay ahead of vulnerabilities
We track CVEs, vendor advisories, and patch releases across your environment and apply updates systematically — testing before deploying to production where needed.
  • OS & application patching
  • CVE tracking & risk assessment
  • Scheduled maintenance windows
Managed IT vs. Break-Fix

Stop paying to fix problems that shouldn't happen

Break-fix IT means you only call someone when something's already broken. That costs more, takes longer, and leaves your business exposed in between.

Break-Fix IT

  • You pay when things break — always at the worst time
  • No one monitoring your systems overnight or on weekends
  • Unknown technician each time, no context about your setup
  • Reactive — problems are found after damage is done
  • Unpredictable monthly costs

Managed IT with Ignite Pros

  • Flat monthly rate — predictable budgeting
  • 24/7 monitoring catches issues before they escalate
  • Engineers who know your environment inside out
  • Proactive — problems prevented, not just repaired
  • Fewer outages, faster resolution when issues do occur
Who It's For

Built for businesses that run on technology but don't have an IT team

Managed IT works best for organizations that need enterprise-level IT coverage without the cost of hiring it in-house.

Small & Mid-Sized Businesses
5 to 150 employees who need reliable IT without the salary of a full-time IT director. We become your IT department — and you get engineers, not just a helpdesk.
Professional Service Firms
Law firms, accounting practices, consultancies, and agencies where downtime or a data breach directly threatens client relationships and business continuity.
Healthcare & Medical Practices
Practices that need reliable, HIPAA-aware IT infrastructure — from workstation management and secure email to backup and disaster recovery for patient data.
Light Manufacturing & Operations
Companies with on-site servers, network infrastructure, and equipment that needs to stay online. We monitor and maintain the technology your production floor depends on.
Remote & Hybrid Workforces
Teams spread across locations need consistent, secure access to company systems. We set up and manage the VPNs, cloud tools, and endpoint security that make remote work safe and reliable.
Growing Companies Outpacing Their IT
If you started small and your IT setup has grown piecemeal — mismatched gear, no documented process, no backup strategy — we clean it up and build it right before something breaks.
Getting Started

How onboarding works

We handle the transition so your team feels it as little as possible. Most clients are fully onboarded within two weeks.

01
Environment Discovery
We start with a full inventory of your hardware, software, accounts, and network. If documentation doesn't exist, we build it. You'll finally know exactly what you have.
02
Monitoring Deployment
We install our monitoring agents across your servers and endpoints. From this point forward, we have 24/7 visibility into the health and security of your environment.
03
Security Baseline
We apply a security baseline to your systems — patching what's out of date, removing unnecessary access, configuring firewalls, and setting up backups if they aren't already running.
04
Team Handoff
Your staff gets our contact info, support process, and instructions for reaching us. From this point, we're your IT team — reachable by phone, email, or your client portal.
FAQ

Managed IT questions we hear most

How is pricing structured?
We price managed IT as a flat monthly fee based on the number of users and devices we're managing, plus the scope of services included. No surprise bills when something needs attention — that's what the monthly fee covers.
Do you replace or work alongside our current IT staff?
Either. Some clients have no IT staff and we handle everything. Others have an internal IT coordinator and we provide the engineering depth they don't have in-house. We adapt to your structure.
What if we already have an IT provider we want to switch from?
We manage the transition. We'll coordinate directly with your current provider for documentation and access handoffs, and work around your schedule to minimize any disruption during the changeover.
Are you available on nights and weekends?
For critical issues — yes. Our monitoring runs 24/7 and will alert us to serious problems at any hour. For non-critical helpdesk requests, we operate during standard business hours with next-business-day response.
What kinds of devices do you support?
Windows workstations and servers are our primary focus. We also manage Linux servers, NAS devices, firewalls (pfSense, Sophos, SonicWall), and most network-attached equipment. Mac support is available on a case-by-case basis.

Ready to stop firefighting your IT?

Let's talk about your environment. We'll give you an honest assessment and a flat-rate proposal — no surprises.

Get a Free Assessment 941.227.2450